Support

Contact

Email support at [email protected]. This is the primary support contact for PactStamp.

What to include

• Your account email.
• Only the agreement ID, if the question is about a specific record.
• The approximate charge date, if the question is about billing.
• Screenshots or error messages, if helpful.

Response time

We aim to respond to support emails within 2 business days. Billing, account access, and signed-record access issues are prioritized.

What support can and cannot do

Support can help with account access, billing, cancellation, product bugs, agreement access, and technical questions about PactStamp.

Support cannot provide legal advice, decide whether an agreement is enforceable, act as a lawyer, arbitrate disputes, or represent either party.

Security

Never send signing links, share links, verification links, or access tokens to support. Send only the agreement ID so we can locate the record safely.

Never send full card numbers, passwords, private keys, or sensitive identity documents by email unless support specifically directs you to a secure upload path.