Fulfillment, Refund, and Cancellation Policy

1. Free plan

Creating, signing, and online verification are available on the free plan with usage limits. The free plan has no subscription charge.

2. Pro subscription

Public Pro checkout is disabled until PactStamp displays an enabled purchase action. When enabled, PactStamp Pro is an automatically renewing digital subscription at $12.00 USD per month or $99.00 USD per year, plus any applicable tax shown before payment. There is no free trial or free-to-paid conversion.

The exact price, renewal cadence, included features, cancellation terms, refund terms, Terms version, and Refund Policy version are displayed before Stripe collects payment information. Checkout starts only after the account holder separately affirms the recurring-charge consent.

Pro adds server-rendered PDF and record-bundle downloads, no watermark, and unlimited agreements for the subscribing account while its entitlement is active.

An independent RFC 3161 timestamp is not currently included.

3. Digital delivery and no shipping

PactStamp is delivered online. There are no physical goods, shipping methods, shipping fees, return shipping, or delivery destinations.

Pro access is applied only after Stripe confirms a valid payment and subscription for the consenting account.

4. Cancellation

A subscriber may cancel at any time from the online Stripe customer portal linked from the PactStamp account, without contacting a representative. A subscriber who cannot access the portal may email [email protected]. There is no cancellation fee.

Cancellation stops future renewals and normally takes effect at the end of the current paid period. Pro access remains available until then. Cancellation is not retroactive and does not automatically refund or prorate the current period.

For a yearly subscription, PactStamp sends a renewal reminder to the account email 35 days before renewal. A future price increase applies only to a later renewal after at least 21 days of advance notice, and the subscriber may cancel before that renewal.

5. Refund requests

PactStamp should not create a public charge while billing is disabled. If you believe a real PactStamp charge occurred, email [email protected] promptly with the account email and approximate charge date; do not send a full card number.

A successful monthly initial or renewal Pro charge is eligible for a full refund when the account holder emails [email protected] within seven calendar days after that charge. A successful yearly initial or renewal Pro charge is eligible when requested within 30 calendar days. Include the account email, approximate charge date, and the reason for the request; do not send a full card number or payment credentials.

After the applicable refund window, charges are nonrefundable except for a duplicate charge, a confirmed billing error or unauthorized charge, or when applicable law requires a refund. Canceling after the refund window prevents future charges but does not create a prorated refund for the current period.

An approved full refund cancels the associated subscription immediately and ends Pro access after Stripe confirms the cancellation. Existing signed records and the free online copy remain available subject to the normal record and account rules.

6. How refunds are returned

An approved refund is submitted through Stripe to the original payment method. PactStamp submits the full eligible charge; bank and card posting times are controlled by the payment networks and may take several business days.

7. Support

For billing help, include the account email, approximate charge date, and the issue. Do not email full card numbers or sensitive payment credentials.